Frequently Asked Questions
How does the waitlist work?
The waitlist works two ways depending on if it is more than 24 hours or less than 24 hours before the start of your class.
On the waitlist with +24 hours before the start of the class:
If you are on the waitlist and a spot opens up Mindbody will notify you. It is important that you have your text and or email notifications turned on so you receive this, if you are unsure how to turn these notifications on ask your coach. If you are added to a class but you can no longer attend please remove yourself before the 24 hour late cancelation cutoff so you do not incur a late cancelation fee.
Example: Monday you decide to add your name to the Friday 5:30am waitlist. On Wednesday at 6:00pm a spot opens up and you receive an email confirming your spot – you are automatically added into the class. (If you don’t want it anymore immediately remove yourself)
On the waitlist with -24 hours before the start of the class:
If there are less than 24 hours before the start of your class Mindbody will not automatically drop you in the class. Your best opportunity to get into a waitlisted class inside the 24-hour window is to:
- Attempt to re-book between now and the start of the class. If it lets you join then that means someone canceled and you’re all set to go!
- Or, come to CAVE and if anyone is late or is a no-show, then you’re in! Just be sure that you are on the waitlist so that we know who gets into the class first.
Please note: Within the 24-hour window it is still beneficial to be on the waitlist. We cannot guarantee you a spot, but if your instructor sees that a space has opened up they will notify you and you’ll have an opportunity to reserve a spot. If you’re not on the waitlist they won’t know to contact you!
What is the Class Cancelation Policy?
You may cancel a class reservation up until 24 hours before the scheduled class time without incurring a fee. If you cancel a reservation within 24 hours or less of the scheduled class time, you will keep your class credit but your account will be charged a $15 fee.
What is the Class No-Show Policy?
If you “no-show” your scheduled class reservation you will forfeit 1 class from your Class Contract, and incur a $15 fee. A No-show is when you do not cancel your class and you do not show up.
We want you here! We hope to never charge a late fee or subtract a class from your account but given the limited number of spots in our classes we must have a policy in place to allow for everyone to plan their busy weekly schedules. Do you very best to only reserve classes you will be attending.
When do I need to arrive to my class? Can I lose my spot if I am late?
Due to the nature of weightlifting and the complexity of our program we need you to arrive 10 minutes before your class. This allows for proper warmup to decrease risk of injury as well as improve the output of your workout. Additionally, our coaches need time to throughly explain the training session, place people into groups, and ensure a smooth running class. We appreciate your understanding and cooperation. Please only sign up for classes that you can arrive 15 minutes before.
Sign in will close at the start of your class time. If you miss the cutoff you will need to sign up for the next available class.
Waitlist people (that are present waiting in the lobby) will be added to the class if anyone is late.
If your class starts at 5:25am:
- 5:15 – arrive for warmup sets
- 5:25 – class sign in cutoff, coaches overview, class organization, first working sets.
How soon can I sign up for a class? How late can I sign up for a class?
The class sign in window starts 8 days prior. If today is Tuesday, you can sign up for next Tuesday. (We use the Mindbody scheduling app, be sure you download it for the easiest scheduling experience!)
The class sign in window will close 20 minutes before class. For instance if the class you want to attend starts at 5:10pm, you’ll need to sign up by 4:50pm. Otherwise you can arrive to the Club and see if there is a spot open.
Can I leave class early?
While we understand that schedules can be unpredictable, we ask that you only attend classes that you can participate in the entire session. Our classes are often waitlisted, and have very limited number of spots in them. We would like to reserve these spots for our members who can use the Cave Fit Club classes to their full potential.
If there is a movement that we are doing that you need to avoid please bring it up to your coach and we’ll be happy to provide you with a safe yet challenging alternative.
Do I have to have prior training experience before I join? What if I can't do an exercise?
It’s perfectly fine if you’re new to working out, you’re in good hands here! And if you aren’t able to perform an exercise our certified coaches will be able to give you a safe yet effective alternative.
I have an existing injury, can I still participate at CAVE?
In most cases, yes. Just be transparent with your coach so they are aware of things. There have been plenty of people come to us with existing injuries and have still been able to fully participate in our classes.
What is the month-to-month contract cancellation policy?
You must notify the Club, in writing via email, at least 30 days in advance of your last desired auto-pay. All auto-pays occur on the 1st of the month. Once you notify the Club, your account will be charged for the upcoming full month’s membership, and you will enjoy use for that entire month, after which your membership will terminate on the final day of the month.
Example: Need to cancel your membership starting October 1? Notify the Club in writing via email on or before September 1 (30 days in advance). Your membership would be charged for the month of September, and terminated on September 30.